售后政策

  • 若买方能证明产品在收到货物三天之内,按照说明书的操作,出现无法控制,骨架变形的缺陷问题,请联系本公司客服,本公司将负责免费收回产品并免费换新。
  • Ganker 机器人金属骨架:六个月保修期,期间出现变形,断裂等问题,请联系本公司客服,本公司将负责召回并免费换新金属骨架。
  • Ganker 机器人 PCB:三个月保修期,期间出现打开开关无 wifi 信号问题,请联系本公司客服,本公司将免费负责召回并免费换新 PCB。
  • 电机,舵机,盔甲,武器等因激烈打击易造成损坏的配件不在保修范围内,如若需要更换配件,买家需要购买本公司的配件产品。
  • 买方需要指定人员通过说明书及工匠社官网 www.gjs.so 的线上维修更换指导视频熟练掌握更换配件技能。工匠社将不提供线下派遣工作人员到场维修更换指导等服务。
  • Ganker 机器人返厂维修三个月保修期,期间需要返厂产生人工维修费将由工匠社承担,买方需要承担来回运费及维修所需更换配件的费用;保修期过后的所有返厂维修服务,买方需要承当所有人工维修费,维修所需更换配件费用及来回运费。
  • 在任何情形下,本公司均不承担电机,舵机,盔甲,武器等格斗易损件维修,更换而导致的劳务、材料、设 备、工程或其他相关的连带费用。本公司此项产品售后服务承诺可以代替其他明示或暗示形式产品质量担保,并且可视为买方的唯一赔偿和卖方的唯一责任。

    Prior Statement: Given the violent nature of the melee-combat playing method for fighting robots which involves intense collisions and strikes, the depreciation of components like the motor, etc., is inevitable. Players are recommended to employ the playing method range combat using laser guns more often, which can greatly enrich the combat entertainment, and significantly prolong the service life of Ganker.

    Based on the principle of providing “quality products and intimate services”, we solemnly promise you that:

    If a buyer can prove that defect problems like inability to control and deformation of framework occur even though the product has been operated in accordance with the Instruction Manual within three days of receiving the product, please contact our Customer Service. We will collect the product in question and replace it with a new one for free;

    Metal Framework of Ganker Robots: 6-month warranty period; if problems like deformation and facture are found during the period, please contact the Customer Service of our company. Our company will recall and replace it with a new metal framework for free;

    Printed Circuit Board (PCB) of Ganker Robots: 3-month warranty period; if the problem of inability to connect the WiFi signal after opening the switch occurs during the period, please contact our Customer Service. Our company will recall and replace it with a new PCB for free;

    Components that are vulnerable to damages owing to intense strikes, such as the motor, steering engine, armor and weaponry, etc., are not included within the warranty. A buyer needs to purchase the accessory parts from our company if they are expected to be replaced.

    A buyer should appoint someone to skillfully master the component replacing techniques by referring to the Instruction Manual and the online instruction video for maintenance from GJS official site HYPERLINK "http://www.gjs.so"www.gjs.so. GJS will not provide services like deploying offline workers to perform repair, replacing and instructing on site.

    Costs of labor and maintenance incurred during the factory repair of Ganker robots guaranteed by the three-month warranty period will be assumed by GSJ; the buyer shall bear the expenses of inbound and outbound shipment, as well as the costs of replacing parts. In case where the warranty period has been expired, the buyer should bear all labor and maintenance expenses, costs of parts that are needed to be replaced and inbound and outbound shipment.

    In any case, this company shall not be held responsible for the repair of the easily-damaged fighting components such as the motor, steering engine, armor and weaponry, etc., or expenses and costs of labor, material, equipment, engineering and other related costs incurred in component replacement.

    This after-sale service policy of the company may substitute other forms of product quality assurance, either explicit or implied, and may be regarded as the sole and exclusive compensation for the buyer and the sole and exclusive liability of the seller.